Privacy Policy

1. Who We Are

1&O is a marketing strategy agency based in Mumbai, India. Our website address is oneando.in. We are committed to protecting the privacy and security of your personal information.

This policy explains what data we collect, why we collect it, and how we use it when you visit our website or contact us.

2. Information We Collect

We collect information in the following ways:

• Contact form submissions — when you reach out to us, we collect your name, email address, phone number, and any message you send us.
• Usage data — we use Google Analytics to understand how visitors interact with our website. This includes pages visited, time spent, device type, and approximate location (city level).
• Cookies — our website uses cookies to improve your experience and to power analytics. See Section 5 for more details.

We do not collect sensitive personal information such as financial details, government IDs, or health data through this website.

3. How We Use Your Information

Information you provide through our contact form is used solely to:

• Respond to your enquiry
• Send you information about our services that you have requested
• Follow up on any ongoing engagement or conversation

We do not sell, rent, or trade your personal information to third parties. We do not use your data for unsolicited marketing without your consent.

4. Third-Party Services

We use the following third-party services which may process data as part of delivering their functionality:

• Google Analytics — website traffic and behaviour analysis. Data is anonymised and governed by Google's privacy policy.
• WhatsApp (Meta) — if you contact us via the WhatsApp button, your message is handled by WhatsApp's platform and governed by Meta's privacy policy.
• Netlify — our website is hosted on Netlify. Server logs may be retained in accordance with Netlify's privacy policy.

We encourage you to review the privacy policies of these third parties if you have concerns about how they handle your data.

5. Cookies

Cookies are small text files stored on your device when you visit a website. We use:

• Analytics cookies (Google Analytics) — to measure website traffic and understand how visitors use our site. These are anonymised.
• Essential cookies — necessary for basic website functionality.

You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the website, though it limits our ability to improve the experience.

6. Data Retention

We retain contact form submissions for as long as necessary to respond to your enquiry and manage any resulting engagement — typically no longer than 2 years unless an ongoing client relationship exists.

Google Analytics data is retained for 14 months by default.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal data, subject to any legal obligations
• Withdraw consent to marketing communications at any time

To exercise any of these rights, please contact us at connect@oneando.in.

8. Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or loss. Our website is served over HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

connect@oneando.in
+91 90043 89727
1506, One World by Sanjar, SV Road, Malad West, Mumbai 400064